Timotech Support

Productivity and quality are directly coupled: projects with high quality have high productivity and vice versa. User satisfaction and defect counts are also directly correlated.

The finding and fixing software defects (bugs) is historically the most expensive activity and will account for 50% of total costs over the product life time.

Companies providing 10 day or more of training per employee per year have higher productivity rates than similar companies who do not.

	Requirement met.
	Within time.
	Within budget.

TIMO's project success rate is second to none - because we know people are people and machines are machines - and both should be treated as such.



	To effectively design and implement solutions is one thing, but to effectively use and maintain it, is in some ways more important. Timo Technology is serious about upholding its reputation for providing stable and relevant solutions to our clients. For this reason, we make every effort to forge positive, lasting relationships with each client. This encourages healthy communication after completion of projects As with most sound agreements, most of our support contracts are governed by defined service level agreements. We take this very seriously and as a result, have never compromised any of our key performance areas. Timo has implemented a very effective SMS ticketing system, ensuring that appropriate resources know about a problem, virtually seconds after it occurs. this system also times and reports on every aspect of every logged action. To us, communication is paramount.